A feedback system for continuous customer satisfaction improvement
QUEUE®has developed a product called Expressia, which is a feedback device where customers can evaluate their service experience by pressing Smiley buttons. Providing feedback is quick and effortless, ensuring an unparalleled amount of daily feedback.
SOME OF FEATURES:
Easy to deploy feedback units with Smiley buttons.
Feedback units totally integrated with the Queue Management Systems.
Possible to combine customer feedback with other relevant data from the system
Quick feedback enables an efficient response on a regional and unit level.
An Expressia feedback unit is a sign that you care about your customers and their experiences, and thus it increases loyalty, trust and commitment.
The feedback data is a way to ensure that the service promise is fulfilled in the unit network every day.