Queue notification for walk-in customer
                            
                                Customer take a ticket at the kiosk
                            
                                Customer opt. for SMS notification by entering their phone number at Kiosk
                            
                                Customer can leave the premises, and will be notified when their number is about to be served
                            
                                Reminder message for Appointment
                            
                                Customer take a ticket at the kiosk
                            
                                Customer call up (operator assisted) to make an appointment by providing their identity and phone number.
                            
                                A confirmation SMS will be sent immediately
                            
                                A reminder will be sent in the morning of the appointment date
                            
                                Queue notification for appointment customer
                            
                                Customer will be notified when their appointment time is near.